A citizen who contacts a public authority or a private company expects one thing above all: that his or her request will be dealt with within a reasonable or regulatory timeframe. This is not a favor: it is a fundamental right and an essential indicator of the quality of the service provided.
And yet, it is not uncommon for certain files to be slowed down without clear justification. In both the public and private sectors - banks, insurance companies, telephone companies, health services, etc. - excessive delays can become a breeding ground for insidious corruption. - excessive delays can become a breeding ground for insidious corruption. Faced with abnormally slow processing, the user may feel implicitly pressured to "do something", often without anything being said explicitly. This unjustified expectation paves the way for deviant practices.
That's why acting swiftly and on time is a true act of integrity. It's a way of reducing suspicion, avoiding abuses, and building a culture of accountability and transparency.
Processing files on time:
- We preserve the dignity and time of users;
- Confidence in institutions and service providers is strengthened;
- We actively combat passive or latent corruption.
Every player, whether in the public or private sector, can be ethical in the way they handle requests.
This requires organization, discipline and, above all, a willingness to treat each case with diligence, without discrimination or preference.
A call for citizen vigilance:
We invite citizens to denounce any form of unjustified dilatory treatment, whether in public services or private structures.
Silence in the face of these suspicious delays fosters impunity. Dare to say no to unfair waiting, which often conceals an expectation of money.